Network Operations Centre

At-Risk: Faraday POP

Sunday 24th September 07:30 – 11:00

We have been advised that during the above window, our colocation supplier will be running the Faraday site on generator backup whilst power infrastructure work is taking place. We do not anticipate any disruption to service, however the site should be considered at risk for the duration of the work.


Published: Thu, 21 Sep 2017 08:51:44 +0000
Planned Maintenance: Equinix Slough

Friday 29th September 2017 00:01 – 06:00

During the above window we will be replacing equinix.core.enta.net with a higher capacity router.

All services currently terminated in this location will be migrated on to the new hardware. This includes all customer transit, EWCS, wholesale hand-off and pseudowires terminating at this location.

All other traffic that would normally route through this location will take alternative paths.


Published: Wed, 20 Sep 2017 17:12:51 +0000
Incident: Vodafone Circuits

We are currently aware of an issue causing a loss of service for a small number of Vodafone based Ethernet circuits. Engineers are investigating and the supplier has also been engaged. Further updates will be provided as and when they become available.


Published: Tue, 19 Sep 2017 23:02:15 +0000
Planned Maintenance: Cardiff

Tuesday 26th September 2017 00:01 – 06:00

During the above window we will be replacing cardiff.core.enta.net with a higher capacity router.

All services currently terminated in this location will be migrated on to the new hardware. This includes all customer transit, DSL, EWCS, wholesale hand-off and pseudowires terminating at this location.

All other traffic that would normally route through this location will take alternative paths.


Published: Mon, 18 Sep 2017 15:43:51 +0000
Peterborough Latency Issues

We are currently aware of an issue affecting some broadband circuits which connect through our Peterborough node. Symptoms appear to be high latency and slow performance. We are investigating internally and have also raised this with BT for review.  We will provide further information when it becomes available.


Published: Tue, 05 Sep 2017 13:12:05 +0000
Emergency Maintenance: Preston

Friday 1st September 00:01 – 06:00

During the above window we will be replacing preston.core.enta.net with a higher specification and capacity router.

All services currently terminated in this location will be migrated on to the new hardware. This includes all customer transit, EWCS, wholesale hand-off and pseudowires terminating at this location.

All other traffic that would normally route through this location will take alternative paths.


Published: Thu, 31 Aug 2017 08:39:18 +0000
Incident: Preston

We have just experienced a brief loss of power to our equipment located in our Preston PoP. Power is currently restored however engineers are investigating with our colocation provider.

Further updates will be provided when available.


Published: Thu, 24 Aug 2017 12:54:27 +0000
VoIP Disruption

We are aware of an issue currently affecting some VoIP services.  We are investigating the issue and will provide further information once it is available.


Published: Wed, 23 Aug 2017 09:14:52 +0000
At-Risk: Kingston to Slough fibre link maintenance

21-Aug-2017 02:00 GMT to 21-Aug-2017 06:00 GMT

During the above window one of our fibre suppliers will be carrying out maintenance on one of our links between Kingston and Slough. Whilst the actual downtime is expected to be less, the full 4 hrs may be required to account for any unforeseen issues. This work is not expected to be service affecting, however, you may see unusual paths and increase in latency while traffic is automatically rerouted via alternate routes.


Published: Wed, 16 Aug 2017 06:38:10 +0000
Incident: Interxion

We are currently experiencing a loss of connectivity to one of our switches in Interxion. Engineers are already investigating and local engineering resources are on the way to site. Further updates will be provided as and when they become available.


Published: Fri, 28 Jul 2017 08:42:36 +0000