Network Operations Centre

Planned Maintenance: Columbo

Thursday 23rd November 2017 00:01 – 06:00

During the above window we will be replacing columbo.core.enta.net with a higher capacity router.

All services currently terminated in this location will be migrated on to the new hardware. This includes DSL, EWCS, wholesale hand-off and pseudowires terminating at this location.

All other traffic that would normally route through this location will take alternative paths.


Published: Wed, 15 Nov 2017 15:56:15 +0000
Incident: Interxion

We have just experiencing an unexpected reload of one of our edge devices in Interxion. Connectivity to most services is now restored however investigations are continuing.


Published: Wed, 15 Nov 2017 06:41:34 +0000
Incident: Glasgow Edge Device

We have just experience an unexpected reload of one of our edge devices in Glasgow. This resulted in a brief loss of service for directly terminated leased line customers. Initial investigations suggest this was a brief power failure. This has been reported to our collocation provider for further investigation.


Published: Mon, 13 Nov 2017 16:33:45 +0000
Incident: Cardiff Edge Device

We have just experience an unexpected reload of one of our edge devices in Cardiff. This resulted in a brief loss of service for directly terminated leased line customers. Initial investigations suggest this was a brief power failure. This has been reported to our colocation provider for further investigation.


Published: Mon, 13 Nov 2017 16:33:06 +0000
Emergency Work: At-Risk: Nottingham POP

Monday 13th November 11:15 – 13:15

After a power check at the above location, an issue has been identified with the power infrastructure. Emergency work will, therefore, need to take place to correct it and prevent a potential future incident.

Although the work is not expected to be service affecting, services at this location should be considered at risk until the work is complete.


Published: Mon, 13 Nov 2017 11:06:00 +0000
Incident: Vodafone Circuits

We are currently experiencing a loss of connectivity for a number of Vodafone circuits. Initial diagnostics indicate the circuits are related to a single Vodafone handoff. Engineers are investigating and engaging with our supplier. Further updates will be provided when available.


Published: Thu, 09 Nov 2017 16:14:13 +0000
Emergency Work: At-Risk: Sheffield POP

Thursday 9th November 10:40 – 12:00

After a power check at the above location, an issue has been identified with the power infrastructure. Emergency work will, therefore, need to take place to correct it and prevent a potential future incident.

Although the work is not expected to be service affecting, services at this location should be considered at risk until the work is complete.


Published: Thu, 09 Nov 2017 10:39:39 +0000
Emergency Work: At-Risk: Cloud Platform

Tuesday 7th November 18:30 – 18:45

We have identified an issue with one of the routers in front of our cloud platform that could be causing a small amount of packet loss for some customers using our beta VoIP product. We will be forcing a failover to the standby router as an emergency resolution to the incident. This failover is not expected to be service affecting, however, the beta VoIP platform should be considered at risk during this window, until confirmation that the change has completed.


Published: Tue, 07 Nov 2017 18:22:48 +0000
Incident: Mirada Portal

Engineers are investigating an issue which is currently rendering the Mirada portal unavailable. Further updates will be provided as and when they become available.


Published: Thu, 02 Nov 2017 10:30:03 +0000
Incident: Nottingham Core

We experienced a brief loss of service to our Nottingham Core router between 03:50 and 04:00 this morning. Directly connected services and broadband customers served by the Nottingham node will have experienced a loss of service whilst the core powered back up. Initial investigations indicate that this was a loss of power. This has been raised to our colocation provider for further investigation.


Published: Thu, 02 Nov 2017 09:28:20 +0000