Network Operations Centre

Incident: Outgoing calls

We are currently experiencing disruption to a small number of customers for outbound calls on the VoIP platform. Engineers are currently investigating for a cause and updates will be provided as and when they become available.


Published: Tue, 16 Jan 2018 09:38:05 +0000
Incident: Virgin Media Circuits

We are currently experiencing a loss of connectivity to a small number of Virgin Media leased line circuits. Engineers are currently investigating for a cause and updates will be provided as and when they become available.

Investigations show a reboot of the router to restore connectivity.


Published: Fri, 12 Jan 2018 09:21:59 +0000
Incident: TalkTalk Circuits

We are currently experiencing a loss of connectivity to a small number of TalkTalk leased line circuits. Engineers are currently investigating and updates will be provided as and when they become available.


Published: Fri, 12 Jan 2018 06:47:32 +0000
Planned Maintenance: Scolocate

Thursday 18th January 2018 20:00 – Friday 19th January 2018 02:00

During the above maintenance window, we will migrating directly terminated customers onto new core equipment as part of ongoing network expansion. Affected customers may experience up to 30 minutes downtime during this window whilst they are migrated to the new device.

All traffic that would normally route through this location will take alternative paths.


Published: Thu, 11 Jan 2018 16:34:40 +0000
Planned Maintenance: Telford DC3

 Monday 15th January 2018 23:00 – Tuesday 16th January 06:00 

During the above window we will be performing necessary power and cable maintenance in the datacenter in preparation for the Installation of new hardware.

No down time is expected and all precautions will be taken to avoid any disruption, however during this time any customers within this data center should be considered at risk.

Any customers that may be at a particular risk due to the power work, will be notified.


Published: Tue, 09 Jan 2018 11:00:50 +0000
Planned Maintenance: Scolocate

Thursday 11th January 2018 20:00 – Friday 12th January 2018 02:00

During the above maintenance window, we will be installing additional core equipment as part of ongoing network expansion.

No down time is expected and all precautions will be taken to avoid any disruption, however during this window any directly connected customers should be considered at risk.


Published: Tue, 02 Jan 2018 12:42:01 +0000
At Risk: telford-dc3.core

We have experienced a failure of one of the UPS devices that protects telford-dc3.core. Due to this failure telford-dc3.core is running without full resiliency.

We will be undertaking work to replace the failed unit and restore full power redundancy at 5.30PM.

Services connected to or through telford-dc3.core should be considered at risk until the work is completed.

Further updates will be provided when the work is due to start.


Published: Tue, 02 Jan 2018 11:12:33 +0000
Emergency Work: At Risk: Broadband Platform

Tuesday 19 December 2017 10:00 to 13:00

During the above window we will be replacing optics on a section of our Broadband Platform due to an intermittent fault.

We do not expect the work to be service affecting


Published: Tue, 19 Dec 2017 09:34:41 +0000
At Risk: Milton Keynes

We are currently investigating a loss of connectivity between our Milton Keynes and Interxion pops. Initial investigation suggest a supplier issue, a fault has been raised for investigation. Traffic is currently passing across alternative paths, however services terminating at Milton Keynes should be considered at risk due to reduced resiliency.

Updates will be provided when available.


Published: Wed, 13 Dec 2017 14:26:11 +0000
Planned Maintenance: Telford DC3

 Tuesday 12th December 2017 00:00 – 06:00 

During the above window we will be tidying the cabling inside our cabinets in preparation for the installation of replacement hardware in the near future.

No down time is expected and all precautions will be taken to avoid any disruption, however during this time any customers within the data centre should be considered at risk.


Published: Mon, 04 Dec 2017 14:17:40 +0000